Shipping and Fulfillment
Processing time, carrier transit time, tracking, destinations and split shipments for orders placed with Alongside Market.
Processing and transit are different clocks
Handling time is the time between your order and dispatch. Carrier transit time is the time between dispatch and delivery. The two are reported separately here and on the product page.
Orders ship with free standard shipping. Product pages state an estimated delivery window of 8–21 business days, which reflects supplier handling plus carrier transit and is an estimate, not a guarantee.
Suppliers and split shipments
Products are sourced from third-party suppliers, primarily AliExpress, and shipped directly to you. Because items can come from different suppliers, an order may arrive in more than one parcel, on different dates and with separate tracking numbers.
Supplier-specific dispatch performance and stock accuracy vary. Where an item cannot be supplied, we cancel and refund it rather than substituting a different product.
Tracking
Where the supplier provides tracking, we share it by email once it is available. Some low-cost shipping methods provide limited or late tracking events.
Shipment delays and cancellation rights
Where no shipment time is stated for an item, the FTC Mail, Internet, or Telephone Order Merchandise Rule's default 30-day framework applies: we either ship within that window or, with your consent, offer a new date, and if you do not consent we refund promptly. If a delay makes performance impractical, we cancel and refund the affected items.
That 30-day default shipment framework is not a returns window and does not replace our Returns, Refunds and Cancellations policy.
Address accuracy and duties
Please check your address and phone number at checkout; suppliers require a reachable phone number for delivery in many countries. We cannot recover parcels delivered to an address supplied incorrectly, though we will try to correct an address before dispatch.
Any import charges, duties or local taxes levied by your country are the responsibility of the recipient unless the storefront explicitly states otherwise at checkout.
Questions
If a shipment looks lost or stalled, contact us with your order number and we will investigate with the supplier and carrier.
Policy version v1.0 · Effective 26 October 2026. Earlier orders keep the policy that applied to them. This page is general information about how the store operates and does not create any right to a specific assistance payment.